Privacy Policy

1. Who We Are

Myocle is a safer social and wellbeing platform designed for private reflection, supportive routines, AI-assisted protection, positive community, Monkey comfort, Coach guidance, PGIS progress signals, and optional support pathways. Myocle handles privacy carefully because wellbeing, safety, reflection, recovery, and support information can be personal and sensitive.

2. Scope

This policy applies when you visit the website, join early access, use the app, create an account, contact Myocle, submit an enquiry, use community features, use AI-assisted tools, request support, or interact with any Myocle service. It also applies to public app-store privacy URLs used for Apple App Store and Google Play review.

3. Information Myocle May Collect

Category	Examples	Why it may be used
Account information	Name, username, email address, login details, account settings, age range or date-of-birth confirmation where needed.	Create and secure accounts, provide support, manage eligibility, prevent misuse, and communicate service updates.
Profile and community information	Profile details, posts, comments, reactions, trusted contact settings, reports, blocks, moderation history, and community preferences.	Operate community features, protect users, investigate reports, enforce guidelines, and support safer connection.
Wellbeing and sensitive information	Reflections, journals, mood entries, goals, routines, recovery context, safety flags, support preferences, Vault content, and information you choose to share about mental wellbeing or personal circumstances.	Provide private reflection, routines, AI Bodyguard, PGIS, Monkey, Coach, support pathways, safety prompts, and user-controlled wellbeing features.
AI feature inputs and outputs	Prompts, safety signals, message context, content selected for sanitisation, Coach prompts, AI Bodyguard checks, summaries, recommendations, and generated responses.	Run AI-assisted protection, content sanitisation, moderation, guidance, summaries, recommendations, and safety support.
Device, app, and usage information	Device type, operating system, app version, browser type, pages viewed, feature usage, crash data, diagnostics, approximate region, security logs, and cookie or similar identifiers where enabled.	Maintain the service, improve performance, diagnose bugs, secure accounts, prevent abuse, and meet app-store disclosure requirements.
Location information if enabled	Approximate or precise location only where a user enables a location feature, device permission, Geolocator, safety sharing, or trusted-contact pathway.	Provide optional safety, support, trusted contact, or location-aware features. Location tools may be inaccurate or unavailable and are not emergency services.
Payment and subscription information if enabled	Subscription status, purchase history, store receipt identifiers, plan type, invoice details, and payment-provider records. Myocle should not directly store full payment card numbers unless a compliant payment provider requires it.	Provide paid features, manage subscriptions, verify access, handle refunds or disputes, and comply with app-store or tax obligations.
Support and enquiry information	Email messages, support requests, app creation enquiries, investment enquiries, feedback, screenshots you provide, and account deletion requests.	Respond to enquiries, provide support, manage requests, investigate issues, and improve Myocle.

4. Sensitive and Wellbeing Data

Some information you choose to enter may be sensitive, including information about mental health, recovery, emotional state, isolation, routines, safety concerns, trusted contacts, or personal experiences. Myocle uses this information only for service functionality, safety, support, moderation, product improvement, legal compliance, security, and user-controlled wellbeing features. Where consent is required by law or platform rules, Myocle will request consent through app permissions, account settings, onboarding, or feature-specific prompts.

Myocle does not sell personal information or sensitive wellbeing data.

5. How Myocle Uses Information

to create, verify, secure, and manage accounts;
to provide wellbeing, reflection, routines, Monkey, Coach, PGIS, AI Bodyguard, Content Sanitisation, Panic Button, Trusted Contacts, Geolocator if enabled, Reset Zone, reporting, and community features;
to filter, moderate, report, block, investigate, and reduce harmful content or misuse;
to respond to support, privacy, data deletion, app creation, investor, and safety enquiries;
to improve reliability, accessibility, performance, safety, and product quality;
to manage subscriptions, app-store purchases, refunds, fraud prevention, and billing where paid features exist;
to comply with law, platform rules, safety obligations, abuse prevention, court orders, or lawful requests.

6. AI Processing

Myocle may use AI-assisted processing to support AI Bodyguard, Content Sanitisation, Coach guidance, Monkey responses, PGIS recommendations, safety prompts, moderation triage, summaries, and user support. AI processing may involve user content, safety signals, feature context, and account settings needed to produce the relevant feature output.

AI can be wrong, incomplete, delayed, or unsuitable. Myocle does not use AI output as medical, clinical, crisis, legal, financial, or emergency advice. Where third-party AI or infrastructure providers are used, Myocle will aim to use providers that support appropriate privacy, security, retention, and contractual controls for the relevant feature.

7. Location and Safety Tools

Location features are optional and depend on device permissions and app settings. If enabled, Myocle may process location data to support Geolocator, trusted contacts, support sharing, or safety pathways. Location data may be inaccurate, delayed, unavailable, or affected by network and device conditions. Myocle safety tools are supportive tools and are not a replacement for emergency services.

8. Sharing and Service Providers

Myocle may share information only where reasonably needed to operate, secure, support, improve, or legally protect the service. This may include hosting, cloud infrastructure, authentication, app stores, payment processors, email/support tools, analytics, crash reporting, moderation tools, AI providers, legal/professional advisers, and authorities where required or permitted by law.

Provider type	Purpose	Data that may be involved
Website hosting and CDN	Serve the website, protect availability, and route traffic securely.	IP address, request logs, browser/device information, pages requested.
App stores and platform providers	App distribution, subscriptions, purchases, privacy disclosures, crash and performance tooling.	Store account identifiers, purchase status, device/app diagnostics, platform metadata.
Cloud database, authentication, and storage providers if enabled	Account login, user data storage, backups, security, and feature delivery.	Account data, profile data, user content, settings, support data, logs.
AI and moderation providers if enabled	AI-assisted protection, sanitisation, guidance, recommendations, moderation, summaries, and support.	Prompts, content selected for AI features, safety context, outputs, moderation signals.
Email and support tools	Respond to enquiries, deletion requests, privacy requests, and support messages.	Email address, message content, support history, attachments the user sends.
Analytics and crash reporting if enabled	Reliability, performance, product quality, bug diagnosis, and abuse prevention.	Device/app metadata, crash logs, usage events, approximate region, diagnostic identifiers.
Payment processors if enabled	Payments, subscriptions, invoices, access checks, refunds, and fraud prevention.	Purchase details, receipt IDs, billing status, provider payment metadata.

9. Security

Myocle aims to use reasonable technical and organisational safeguards such as access controls, secure transport, account security protections, permission controls, logging, backups, provider review, and limited-access practices. No online service can guarantee perfect security. Users should keep passwords, devices, trusted contacts, and account access secure.

10. Data Retention

Myocle keeps personal information for as long as reasonably needed to provide the service, maintain safety, comply with legal obligations, resolve disputes, prevent abuse, support account recovery, keep records, and improve the product. Retention periods may differ by data type.

Account information is generally kept while the account is active.
User content is generally kept until the user deletes it, deletes the account, or Myocle removes it under the Terms or Community Guidelines.
Support, safety, moderation, security, and legal records may be retained for longer where needed for safety, abuse prevention, evidence, compliance, or dispute handling.
Backups and logs may take time to expire from secure backup systems.

11. Account and Data Deletion

Users can request account deletion and associated data deletion through the Data Deletion page or by emailing myoclewellness@gmail.com from the email connected to the account. Myocle may need to verify identity before processing a deletion request.

When an account deletion request is processed, Myocle will delete or de-identify personal information associated with the account unless retention is reasonably needed for legal, safety, fraud-prevention, security, dispute, tax, accounting, or compliance reasons. If a subscription was purchased through Apple or Google, the user may also need to cancel it through the relevant app-store account.

12. Access, Correction, and Privacy Requests

Users may contact Myocle to request access to personal information, correction of inaccurate information, account deletion, data deletion, privacy support, or a privacy complaint response. Myocle will respond within a reasonable time and may request identity verification before acting on a request.

13. Children and Minors

Myocle is designed for users aged 13+. Users under 13 must not create an account unless Myocle later launches a separate parent-managed child product. Users under 18 should use Myocle with parent or guardian awareness, supervision, or consent where required by law. Myocle may remove accounts that appear to breach age requirements.

14. Overseas Disclosure

Myocle is based in Australia. Some hosting, app-store, analytics, AI, email, support, payment, or cloud providers may process information outside Australia. Where this occurs, Myocle will aim to use providers with appropriate contractual, technical, and organisational privacy and security protections.

15. App Store Privacy and Google Play Data Safety

Myocle aims to keep this Privacy Policy, Apple App Store privacy disclosures, Google Play Data Safety disclosures, in-app permission prompts, and feature behaviour consistent. If a feature collects or shares personal or sensitive data outside a user's reasonable expectation, Myocle should provide a clear in-app disclosure and permission or consent flow where required.

This Privacy Policy is intended to remain publicly accessible at https://myocle.app/privacy/ as an HTML page for app-store review and user access.

16. Updates and Contact

Myocle may update this Privacy Policy as the website, app, features, providers, app-store requirements, or legal obligations change. The latest version will be posted on this page with a revised date.

Contact: myoclewellness@gmail.com